Privacy Policy
How Dressy.ae collects, uses, and protects your information
At Dressy, we respect your privacy. This policy explains what personal data we collect when you use our website, and how we handle it.
Information We Collect
- Account details: name, email address, phone number, and a securely hashed password when you register.
- Shipping addresses: full name, phone, street address, city, emirate, and optional address label.
- Order information: products purchased, sizes, colors, quantities, order totals, and any notes you add at checkout.
- Contact form submissions: your name, email, subject, and message when you reach out to us.
- Payment information is processed securely by Stripe. We do not store your full card details on our servers.
How We Use Your Information
- To process and fulfil your orders, including payment confirmation and delivery.
- To manage your account, saved addresses, and order history in your dashboard.
- To send transactional emails such as order confirmations and contact form acknowledgements via Resend.
- To respond to your enquiries and provide customer support.
- To improve our website, products, and shopping experience.
Cookies & Local Storage
- We use authentication session cookies to keep you signed in to your account.
- Your language preference (English or Arabic) is stored to provide a bilingual experience.
- Wishlist items are stored locally in your browser and are not synced to our servers unless you are logged in.
- Essential cookies are required for the website to function properly, including cart and checkout features.
Third-Party Services
- Stripe: processes payments securely. Stripe's privacy policy governs how they handle payment data.
- Resend: sends transactional emails on our behalf, such as order confirmations and contact replies.
- Our website is hosted on secure infrastructure with a PostgreSQL database for storing account and order data.
- We do not sell your personal information to third parties.
Data Retention
- Account information is retained for as long as your account remains active.
- Order records are kept for business, accounting, and legal purposes.
- You may request deletion of your account by contacting us. Some order data may be retained where required by law.
Your Rights
- You can view and update your profile information from the My Account section.
- You can add, edit, or delete saved shipping addresses from your dashboard.
- You can request access to or correction of your personal data by contacting us.
- You may unsubscribe from marketing communications at any time by contacting us (transactional emails such as order confirmations will still be sent).
Security
- Passwords are stored using industry-standard hashing (bcrypt) and are never stored in plain text.
- All payment transactions are handled through Stripe's secure, PCI-compliant checkout.
- We take reasonable measures to protect your data, but no online transmission is 100% secure.
Children's Privacy
- Dressy.ae is intended for users aged 18 and over. We do not knowingly collect personal information from children.
Changes to This Policy
- We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
- Continued use of our website after changes constitutes acceptance of the updated policy.
For privacy-related questions or data requests, please contact us using the details below.
