Returns & Order Policy

Please read carefully before placing your order

By placing an order with us, you acknowledge and agree to the terms outlined below.

Order Confirmation & Cancellation

Once an order is placed and confirmed, it cannot be modified, edited, or canceled under any circumstances.
Customers are solely responsible for ensuring that all order details, including size, color, quantity, and shipping information, are accurate before completing the purchase.

Exchange Policy

Exchanges are permitted strictly under the following conditions:
An exchange request must be submitted within 48 hours of receiving the order. Requests made after this period will not be accepted.
Items must be returned in their original condition: unworn, unused, unwashed, free from fragrances, and with all original tags and labels intact.
A mandatory fee of 50 AED applies for pickup and redelivery services.
The exchange process may take up to 7 working days from the date the request is submitted.
DRESSY reserves the right to reject any exchange request if the returned item does not meet the above conditions.
Each order is eligible for one (1) exchange only; items received as part of an exchange are final and not eligible for further exchange.
For exchange requests, kindly contact us via WhatsApp at +971556762333 or email: support@dressy.ae

No Refund Policy

All sales are final. Monetary refunds are not permitted under any circumstances.
Customers are strongly advised to review the size guide carefully prior to purchase, as DRESSY will not be responsible for incorrect size selection.

International Orders

All international orders are final sale.
We do not offer returns, refunds, or exchanges on international shipments.

Defective Items

If you receive an item with a defect, you must notify us within 24 hours of receiving your order. To report a defect, please send us a WhatsApp message at +971 556762333 or email support@dressy.ae with your order number, clear photos of the issue, and a description of the defect. If approved, we will provide further instructions.
Small loose threads are not considered a defect, as they are a normal result of the embroidery and stitching process. Loose threads can be easily trimmed without affecting the design or quality.

We appreciate your understanding and support! If you have any questions, feel free to reach out to us on WhatsApp or via email.

WhatsApp: +971 556 762 333 support@dressy.ae

Exchange Policy

Exchanges are permitted strictly under the following conditions:

An exchange request must be submitted within 48 hours of receiving the order. Requests made after this period will not be accepted.

Items must be returned in their original condition: unworn, unused, unwashed, free from fragrances, and with all original tags and labels intact.

A mandatory fee of 50 AED applies for pickup and redelivery services.

The exchange process may take up to 7 working days from the date the request is submitted.

DRESSY reserves the right to reject any exchange request if the returned item does not meet the above conditions.

Each order is eligible for one (1) exchange only; items received as part of an exchange are final and not eligible for further exchange.

For exchange requests, kindly contact us via WhatsApp at +971556762333 or email: support@dressy.ae

Defective Items

If you receive an item with a defect, you must notify us within 24 hours of receiving your order. To report a defect, please send us a WhatsApp message at +971 556762333 or email support@dressy.ae with your order number, clear photos of the issue, and a description of the defect. If approved, we will provide further instructions.

Small loose threads are not considered a defect, as they are a normal result of the embroidery and stitching process. Loose threads can be easily trimmed without affecting the design or quality.